Delivering material to the registry
E-services
E-services are the primary way to manage matters with the Finnish Supervisory Agency. When you manage the entire service process in our e-services, you may be charged less for processing of permits, for example. For more information on processing fees, see the details of the permit in question.
Sending encrypted email to the registry
You can send encrypted email messages to the registry of the Finnish Supervisory Agency via secure email. You can also use secure email if you need to send to the registry large attachments that cannot be sent in any other way. To send a message as encrypted email, do as follows:
You can also send encrypted email to our experts. Our email addresses are in the format firstname.lastname(at)lvv.fi.
- Go to the secure email service (in Finnish)
- To register your email address in the service, enter the address in the ‘From’ field
- Click the registration link emailed to you
- Enter kirjaamo(at)lvv.fi as the recipient, and add a subject and content for the message. You can also add attachments such as a PDF form to the message.
- Click ‘Send’. The text ‘Message successfully sent’ appears. You can save the message you sent if you want to return to it later. The secure email service does not have folders for incoming or outgoing messages.
Sending email to the registry
At the moment, we have a backlog of matters in our registry. We will process the incoming matters as soon as possible. We apologise for the situation.
If you are unable to use our e-services or send encrypted email, you can send the messages and other documents to the registry of the Finnish Supervisory Agency using the email kirjaamo(at)lvv.fi.
Send the message and any documents attached to it as separate files. Text written in the email message field is also considered a single document.
For information security reasons, we do not accept data sent on external storage devices such as memory sticks. Instead, you should send all data via our e-services, email or secure email.
Do not send confidential information or other sensitive personal data, such as health details or social welfare client data, as ordinary email or as attachments to ordinary email. Send all confidential information as encrypted email via the secure email service (in Finnish).
The message has arrived at the registry of the Finnish Supervisory Agency when you receive an automatic acknowledgement message.
Email header and message field
Enter a short and descriptive header in the email subject field. If you already have a register number or case number, enter it in the subject or message field.
Naming the files
It should be clear from the names of the attached files what the files contain. Add details such as the document date and/or the name of the person concerned to the file name. The file name may contain a maximum of 80 characters. ‘Attachment 1 degree certificate 1 February 2021 First name Last name’ would be a good file name.
If you send a letter containing a list of attachments, make sure that the attachment numbers on the list are the same as the numbers on the attachments.
Accepted file formats
You should deliver text files in .pdf, .txt, .doc, .docx, .xls, .xlsx, .odt, .ods or .odp format. If possible, convert all image files into PDF or PDF/A format. This will speed up the processing of your case.
Maximum attachment sizes
An ordinary email attachment may have a maximum size of 10 MB and the combined size of the files may not exceed 30 MB. Use the secure email service if you need to send larger attachments. You can find the instructions for using the service on this page under ‘Sending encrypted email to the registry’.
Paper mail
You can also send paper mail to the Finnish Supervisory Agency. You can find the mailing addresses in the contact information box below. Do not send mail to our visiting addresses.
Contact information
Contact details of the registry of the Finnish Supervisory Agency
Email: [email protected]
Postal address of the Finnish Supervisory Agency
Finnish Supervisory Agency
P.O. Box 20
13035 LVV
Postal address of the Occupational Safety and Health Department
Finnish Supervisory Agency/Occupational Safety and Health Department
P.O. Box 30
13035 LVV
Committees’ postal addresses
(Name of the committee)
P.O. Box 40
13035 LVV
Customer service
Email: [email protected]
Health and social services, call +358 295 256 930 (Monday–Friday 9.00–15.00)
Environment-related issues, call +358 295 256 920 (Monday-Friday 9.00–15.00)
Occupational safety and health, call +358 295 256 808 (Monday–Friday 9.00–15.00, construction sector advice Monday–Friday 9.00–12.00)
Other matters, call +358 295 256 910 (Monday-Friday 9.00–15.00)