Strategy, values and objectives
At the Finnish Supervisory Agency, we want to offer services fully aligned with our customers’ needs. Based on this vision, we have defined our agency's strategy for 2026–2027.
As a national agency our services are available throughout the country, and our experts work in different parts of Finland. Thanks to this, we have a comprehensive view of the situation in the whole country in matters related to our duties.
Our goals are to
- provide effective and equal services
- carry out risk-based and proactive supervision
- implement streamlined and customer-oriented processes
We believe that we can reach our goals with courage, customer focus and fairness in our activities.
Finnish Supervisory Agency – for our customers
Before 2026, several different authorities were responsible for permit and supervision tasks in Finland, decisions varied across the country and the operating methods needed development. As there were overlaps in the tasks of the Regional State Administrative Agencies, the Ely Centres and the National Supervisory Authority for Welfare and Health (Valvira), a new operator was needed to guarantee equal, timely and smooth services for customers throughout the country and to accelerate sustainable growth and investments without delay.
Thus the Finnish Supervisory Agency was created.
Our new agency inherited tasks and personnel from more than twenty different organisations. We have about 2,000 experts in different fields in 18 towns and cities. Our operations are multidisciplinary, consistent and flexible.
One of our first tasks is to harmonise our operating methods so that we can guarantee smooth and predictable licensing and supervision processes regardless of the region. Our mission is to create safety, well-being and legal protection. We enable sustainable growth throughout Finland. We are a national player with regional presence. That's our strength.
The world is changing, and so are we
The world around us is changing, but we embrace the change as an opportunity to develop our own operations. The difficult economic situation and scarce resources guide us to review and streamline our practices. As the population ages and regions become more segregated, we adapt our services to meet the growing and changing need for services. We also ensure that our development is sustainable in terms of nature.
Our work is just beginning, but the expectations for us are high. We work for people, companies and communities living and working in Finland. And we don't just focus on what we do, but also on how we do it – smoothly, effectively, and responsibly. For us, customer focus is not just a goal, but a way to act.
We provide services fully aligned with customer needs
A new era challenges us to think and act in a new way. As the safety environment changes, digitalisation increases and artificial intelligence develops, we want to be actively and proactively involved in the change. That is why we strengthen our preparedness skills, boldly adopt new tools, guide development in the best interests of our customers and strengthen the customer experience.
We offer you services fully aligned with your needs.
Smooth, efficient and friendly service, as well as an easy and straightforward path to use our services both digitally online and face-to-face. We are building this service fully aligned with your needs in an agile manner through experimentation, harnessing the possibilities of artificial intelligence, listening closely to our customers, and constantly developing.
A bold approach for your benefit
Courage is one of our most important values. The courage to experiment, break old habits and deal with even the tricky things openly – and also the courage to fail and give up what no longer works. Even small steps lead to a big change.
Our second value is fairness. We ensure that our operations are consistent, predictable and based on the law, and that decisions are made based on analysed information.
We take care of our personnel and expertise in the midst of change. Cross-administrative cooperation applies knowledge and expertise for common use. Active, open and proactive communication builds trust both within and outside the agency.
All of this ensures the right direction for the change and supports our role as implementers of change. Because only continuous development enables fair, customer-focused and bold services fully aligned with your needs.
Now and tomorrow.