Customer services at the Finnish Supervisory Agency
Our customer service phone lines will exceptionally close at 12:00 on May 22, 2026 due to training. Our e-service will operate as normal.
Customer services provide advice on the tasks and services of the Finnish Supervisory Agency and support in the use of e-services.
Use e-services when you want to initiate your case
The processing of your case will be fastest when you access services electronically. You can find the e-service channels on our website, each on their own page.
When you wish to initiate your case, you should primarily do so in e-services. If you are unable to use e-services, please see the instructions for submitting the material to the Finnish Supervisory Agency’s registry (in Finnish).
The initiation of matters refers to such things as the submission of applications, notifications, and document requests. A matter cannot be initiated through our customer service.
In this area, we provide services related to
- social welfare and health care licences, supervision, and complaints
- Soteri registrations
- alcohol licences and supervision
- guidance and supervision of the Tobacco Act
- health protection
- state aid towards training.
Contact us
Service form
E-mail: [email protected]
Telephone: +358 295 256 930 (Monday–Friday 9:00–15:00)
E-mail: [email protected]
Telephone: +358 295 256 932 (Monday–Friday 9:00–15:00)
We advise both employers and employees on the following topics:
- questions related to employment contracts, pay, working hours, annual holidays, and other terms of employment
- Please note: If you are in a public-service employment relationship, we provide advice on matters concerning working hours and annual leave. The enforcement of other legislation on public-service employment relationships is not within our competence.
- improvements to working conditions and development of occupational safety and health activities at the workplace
- safety of the working environment and working methods as well as machines and equipment
- questions concerning well-being at work, including psychosocial strain, harassment, and inappropriate treatment as well as discrimination at work.
We also receive notifications of occupational accidents.
Ota yhteyttä
Telephone: +358 295 256 808 (Monday–Friday 9:00–15:00, construction sector advisory services Monday–Friday 9:00–12:00), for additional information on advisory services by telephone and exceptional opening hours, please see tyosuojelu.fi
E-mail: [email protected]
In this area, we provide services related to
- environmental permits, notifications, registrations, and supervision
- water permits and enforcement of the Water Act
- environmental impact assessments
- built environment and land use
- nature conservation permits, notifications, and supervision
- management of water resources and marine environments in Finland
- contact point services
- one-stop shop for environmental procedures.
Contact us
Ask our customer service by using service form (in Finnish)
E-mail: [email protected]
Telephone: +358 295 256 920 (Monday–Friday 9:00–15:00)
In this area, we provide services related to
- supervision of teaching and early childhood education and care, and complaints related to these
- funerals
- youth, sports, and library services
- registration and supervision of real estate agencies, lost property offices, pawnbrokers, debt collection activities, and the Money Laundering Act
- deposits and securities
- storage of safekeeping documents for construction projects
- businesses and associations
- complaints on municipalities and wellbeing services counties and supervision of employment services
- rescue services and preparedness
- decorations and medals.
Contact us
Service form
E-mail: [email protected]
Telephone: +358 295 256 910 (Monday–Friday 9:00–15:00)
Switchboard
The agency’s switchboard is available at the number +358 295 254 000. The switchboard is open Monday–Friday 8–16:15.
Further information about calls
We record calls to improve the quality of our service. Calls concerning occupational safety and health matters are not recorded.
Calling the customer service and queuing is subject to a fee.
The cost of the call will depend on your phone subscription
- a local network charge when you are calling from a fixed telephone or
- a mobile phone charge when you call from a mobile phone.
Please note that the fixed monthly fee for your subscription (such as one that covers a set amount on telephone minutes) does not necessarily include calling numbers beginning with 0295. You can check with your operator.